TheTravelValley ("TheTravelValley", "we", "us", or "our") operates the website www.thetravelvalley.com (the "Site"). This Privacy Policy explains what information we collect when you use the Site, how we use it, and the choices you have.
1. Information We Collect
Information you give us directly
- Inquiry & contact forms — name, email address, mobile number, travel destination, number of passengers, budget, and any comments you submit through our inquiry form, contact form, or newsletter sign-up.
- Phone calls — details you share with our travel experts when you call 011-4565-0281.
- Live chat — messages you send us through our live chat widget.
Information collected automatically
- Standard technical data such as IP address, browser type, device type, pages viewed, and referring pages, collected via analytics and tag-management tools.
- Cookies and similar technologies used to remember your preferences and understand how the Site is used (see Section 4).
2. How We Use Your Information
- To respond to travel inquiries and provide quotes for flights, hotels, vacation packages, and car rentals.
- To contact you by phone, email, or WhatsApp about a booking or inquiry you initiated.
- To send newsletters and fare-drop alerts, where you've opted in — you can unsubscribe at any time.
- To improve the Site's content, performance, and user experience.
- To detect, prevent, and address technical issues, fraud, or misuse of the Site.
3. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers we use to run the Site and respond to inquiries, including our form-handling provider (FormSubmit), live-chat provider (Tawk.to), and analytics/tag-management tools (Google Tag Manager).
- Airlines, hotels, and travel suppliers, only as needed to process a specific booking or quote you've requested.
- Legal or regulatory authorities, where required by law or to protect our rights, users, or the public.
4. Cookies
The Site uses cookies and similar technologies to remember your preferences, keep the booking search tools working correctly, and understand how visitors use the Site. You can control or disable cookies through your browser settings; doing so may affect how some parts of the Site function.
5. Data Retention
We keep the information you submit for as long as needed to respond to your inquiry, complete a booking-related request, or comply with legal, accounting, or reporting requirements, after which it is deleted or anonymized.
6. Your Choices
- You can ask us to access, correct, or delete the personal information we hold about you by emailing support@thetravelvalley.com.
- You can unsubscribe from marketing emails using the link in any newsletter, or by contacting us directly.
- You can decline to submit optional information on our forms; some fields are required to process an inquiry.
7. Children's Privacy
The Site is not directed at children under 16, and we do not knowingly collect personal information from children.
8. Security
We use reasonable technical and organizational measures to protect the information you share with us. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes means you accept the updated policy.
10. Contact Us
Questions about this Privacy Policy? Reach us at support@thetravelvalley.com or call 011-4565-0281.
